Frequently Asked Questions

We provide detailed size guides for each product. You can find the size guide on each product page. If you're between sizes, we generally recommend sizing up. If you need further assistance, please contact our customer support team.

Yes, our products are designed to be true to size. However, we recommend checking the size guide for each product as sizing may vary slightly between different styles and collections.

We use a variety of high-quality materials in our products, including organic cotton, sustainable polyester, and recycled materials. You can find detailed information about the materials used on each product page.

Care instructions vary by product. You can find specific care instructions on the product page and on the care label of each item. Generally, we recommend washing in cold water and air drying to extend the life of your garments.

Yes, we offer a range of sizes including plus sizes for many of our products. Check the size guide on each product page for available sizes.

Standard shipping typically takes 3-5 business days within the continental US. Express shipping takes 1-2 business days. International shipping times vary by location, typically 7-14 business days.

Yes, we ship to most countries worldwide. Shipping times and costs vary by location. You can see the shipping options available to your country during checkout.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.

We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact our customer support team immediately. We'll do our best to accommodate your request, but we cannot guarantee changes once the order processing has begun.

Yes, we offer free standard shipping on orders over $75 within the continental US. We also occasionally offer free shipping promotions, so sign up for our newsletter to stay informed.

We offer a 30-day return policy for unworn, unwashed items with original tags attached. Some items, such as intimates and final sale items, are not eligible for return. Please see our full return policy for details.

To initiate a return, log into your account, go to your order history, and select the order containing the item(s) you wish to return. Follow the prompts to complete the return process. You'll receive a return shipping label via email.

Once we receive your return, it typically takes 3-5 business days to process. After processing, refunds are issued to your original payment method and may take an additional 5-10 business days to appear on your statement, depending on your financial institution.

Yes, you can exchange items for a different size or color. To do so, initiate a return and select the exchange option. Please note that exchanges are subject to availability.

Yes, customers are responsible for return shipping costs unless the item is defective or we made an error in your order. Return shipping fees are deducted from your refund amount.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer Afterpay for eligible purchases.

Yes, we use industry-standard encryption and security measures to protect your payment information. We are PCI compliant and never store your full credit card details on our servers.

You can create an account by clicking on the 'Account' icon in the top right corner of our website and selecting 'Create Account'. You can also create an account during the checkout process.

Click on the 'Account' icon, select 'Sign In', and then click on 'Forgot Password'. Enter your email address, and we'll send you instructions to reset your password.

Yes, we offer a guest checkout option. However, creating an account allows you to track your orders, save your shipping information, and earn rewards points.

Enter your promo code in the designated field during checkout, before completing your payment. The discount will be applied automatically if the code is valid and applicable to your purchase.

Promo codes may have restrictions such as minimum purchase amounts, specific product categories, or expiration dates. Make sure your order meets all requirements and that the code is entered correctly. If you're still having issues, please contact customer support.

Yes, we offer a 10% discount for students and military personnel. Please contact our customer support team with valid ID for verification to receive your discount code.

Gift cards can be purchased online through our website. Navigate to the 'Gift Cards' section, select the amount, and proceed to checkout. Digital gift cards are delivered via email, and physical gift cards can be shipped to the recipient.

You can check your gift card balance by entering the gift card number and PIN on our website under the 'Gift Cards' section, or by contacting our customer support team.

You can contact our customer support team through our Contact Us page, by email at support@zivan.shop, or by phone at (800) 123-4567. Our support hours are Monday-Friday, 9am-6pm EST.

Currently, we operate exclusively online. However, we occasionally host pop-up shops and events. Sign up for our newsletter to stay informed about upcoming events.

Sustainability is a core value at ZIVAN. We use eco-friendly materials whenever possible, implement ethical manufacturing practices, and continuously work to reduce our environmental footprint. Learn more on our Sustainability page.

Yes, we offer wholesale options for qualified businesses. Please contact our wholesale department at wholesale@zivan.shop for more information and to apply for a wholesale account.

Sign up for our newsletter to receive updates on new product launches, exclusive promotions, and special events. You can also follow us on social media for the latest news and behind-the-scenes content.